Event Format



Wed, Sep 14, 2022, 12:00 PM – Wed, Sep 14, 2022, 01:00 PM





Event Host

Contact Information

AHA Team Training

Open To

Members and Non-members


Wednesday, September 14 at 1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)

One of Duke University Health System’s values is “Caring for our patients, their loved ones and each other.” As part of that value, we offer a number of programs to provide emotional support to our team members when they encounter professional, patient-related, and/or personal stressors. Using a multi-pronged approach, we provide proactive and responsive services, including support by professional and volunteer team members. Join this webinar to learn about how to provide peer support directly as well as how to build a support structure for your health care teams to ensure that we are truly caring for each other.

Learning Objectives:

  • Describe types of distressing events and the variability of responses
  • Learn about options to provide support after distressing events to health care team members
  • Learn how to provide direct peer support
  • Understand components of training volunteers who support team members after these events
  • Recognize that a comprehensive program includes both responsive services and preventive actions


  • Melissa Segal, LCSW
    Administrative Director, Culture & Wellbeing, Duke University Health System

Continuing Education:

Participants will earn 1.00 Joint Accreditation credit hour for this webinar by completing all CE requirements. CE credit is provided by Duke University Health System Clinical Education & Professional Development. They are accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE) and the Accreditation Council for Continuing Medical Education (ACCME).

In order to qualify for credit, you must have an active Duke OneLink Account and watch the webinar live. If you do not have a Duke OneLink account, please follow these directions to set up your account and confirm your mobile number (both steps are required). Please note this is a one-time set-up and you may use your account for all future AHA Team Training webinars.

Team Training offers a variety of webinars - view our current offering(s) or browse the library.